Question 1

How much does dog grooming cost at KiwiDogz?

Accepted Answer

Grooming prices start at $40 for a Bath & Brush and $65 for a Full Groom. Final pricing depends on your dog's size, coat type, and condition. We provide a quote before starting any service.

Question 2

How do I book a grooming appointment?

Accepted Answer

Fill out our grooming request form or call us at 610-586-2003. We'll contact you within 24 hours to confirm your appointment time.

Question 3

Can my dog get groomed while in daycare or boarding?

Accepted Answer

Yes! This is one of our most popular options. Drop your dog off for daycare or boarding, and we'll fit in their grooming session during the stay. One trip, multiple services.

Question 4

How long does a grooming appointment take?

Accepted Answer

A Bath & Brush typically takes 1-2 hours. Full grooms take 2-3 hours depending on the dog's size and coat. We never rush—your dog's comfort comes first.

Question 5

Do you groom all breeds?

Accepted Answer

Yes, we groom all breeds and sizes, from Chihuahuas to Great Danes. Our groomers are experienced with breed-specific cuts and can also style to your preferences.

Question 6

What if my dog is matted?

Accepted Answer

We assess matting on arrival. Light matting can often be brushed out. Severe matting may require shaving for your dog's comfort—we'll discuss options and pricing before proceeding.

Question 7

Do you offer walk-in nail trims?

Accepted Answer

Yes, we accept walk-ins for nail trims when our schedule allows. Call ahead to check availability.

Question 8

What products do you use?

Accepted Answer

We use professional-grade, gentle shampoos and conditioners suitable for sensitive skin. Let us know about any allergies or skin conditions.

Question 9

How often should my dog be groomed?

Accepted Answer

Most dogs benefit from professional grooming every 4-8 weeks. Dogs with longer coats may need more frequent visits. We can recommend a schedule for your pup.

Question 10

What is dog daycare?

Accepted Answer

Dog daycare is supervised group play for dogs during the day while you're at work or busy. Dogs socialize, exercise, and have fun in a safe environment.

Question 11

Does my dog need an evaluation?

Accepted Answer

Yes, all new daycare dogs must pass a temperament evaluation. This helps us ensure your dog is a good fit for group play.

Question 12

What are the daycare hours?

Accepted Answer

Daycare is available Monday through Friday 7am-7pm. Weekend daycare runs Saturday and Sunday 10am-3pm. Reservations are required.

Question 13

Do I need a reservation?

Accepted Answer

Yes, reservations are required for all daycare visits to ensure proper supervision ratios and that your pup has a spot.

Question 14

Does my dog need to be spayed or neutered?

Accepted Answer

Yes, dogs 7 months and older must be spayed or neutered for daycare.

Question 15

What if my dog doesn't get along with other dogs?

Accepted Answer

Not all dogs enjoy group play. During the evaluation, we'll assess if daycare is right for your dog and discuss alternatives if needed.

Question 16

How are dogs grouped during play?

Accepted Answer

We group dogs by size, energy level, and play style for safe, fun interactions.

Question 17

What is boarding?

Accepted Answer

Boarding is overnight care while you're traveling. At KiwiDogz, boarding includes 24/7 supervision, daily play sessions, and personalized attention.

Question 18

What are check-in/check-out times?

Accepted Answer

Monday-Friday 7am-7pm, Saturdays & Sundays 9am-4pm for boarders.

Question 19

Do boarding dogs get to play?

Accepted Answer

Yes! Boarding dogs participate in supervised group play during the day, just like daycare dogs.

Question 20

Can my dog be groomed during boarding?

Accepted Answer

Absolutely! Many pet parents schedule grooming during boarding stays for convenience.

Question 21

What should I bring?

Accepted Answer

Bring your dog's regular food and any medications. Favorite toys or blankets are optional.

Question 22

Do you administer medications?

Accepted Answer

Yes, we can give oral medications at no extra charge. Provide clear instructions and supplies.

Question 23

How far in advance should I book?

Accepted Answer

1-2 weeks minimum, further ahead for holidays. Popular dates fill fast!

Question 24

What training do you offer?

Accepted Answer

Basic obedience, behavior modification, puppy training, and socialization programs.

Question 25

What age can my dog start?

Accepted Answer

Puppies can start as young as 8-10 weeks. Adult dogs of any age can learn too.

Question 26

How long does training take?

Accepted Answer

Basic obedience typically takes 4-6 weeks. Behavior issues may take longer.

Question 27

Group classes or private sessions?

Accepted Answer

We offer both. Group classes for socialization, private sessions for specific issues.

Question 28

What methods do you use?

Accepted Answer

Positive reinforcement-based training that builds a strong bond with your dog.

Question 29

What vaccines are required?

Accepted Answer

All dogs must have current Rabies, Distemper/Parvo (DHPP), and Bordetella vaccines for daycare, boarding, and grooming.

Question 30

How do I prove my dog is vaccinated?

Accepted Answer

Bring vaccination records from your vet to your first visit. We keep these on file.

Question 31

What if my dog's vaccines expire during their stay?

Accepted Answer

Vaccines must be current at drop-off. Update them before your appointment if they're expiring soon.

Question 32

Why do you require vaccines?

Accepted Answer

Vaccines protect all dogs in our facility from contagious diseases. It's essential for everyone's health.

Question 33

How do you keep dogs safe?

Accepted Answer

Supervised play at all times, dogs grouped by size/temperament, required vaccines, and trained staff monitoring interactions.

Question 34

What if there's a fight?

Accepted Answer

Our staff is trained to prevent and safely break up any altercations. Dogs are separated and assessed before returning to play.

Question 35

Is someone there overnight?

Accepted Answer

Yes, staff is on-site 24/7 when we have boarding dogs. They're never left unattended.

Question 36

What about emergencies?

Accepted Answer

We have protocols for medical emergencies and will contact you immediately. We can transport to a vet if needed.

Question 37

How do I make a reservation?

Accepted Answer

Call 610-586-2003 or fill out the appropriate request form on our website.

Question 38

What's your cancellation policy?

Accepted Answer

24-hour notice required. Late cancellations may incur a fee. Holiday bookings have separate policies.

Question 39

Can I drop off early or pick up late?

Accepted Answer

Please stay within business hours. Extended hours may be available—ask about early/late fees.

Question 40

Do you offer packages?

Accepted Answer

Yes! We offer discounted multi-day daycare packages and may have promotions. Ask about current deals.

Question 41

What forms of payment do you accept?

Accepted Answer

Cash, credit cards, and Venmo. Payment is due at service or drop-off.

Question 42

Do you charge extra for multiple dogs?

Accepted Answer

We offer multi-dog discounts for the same family. Ask about our pricing.

Question 43

Where is KiwiDogz located?

Accepted Answer

107 Rutledge Ave, Folsom, PA 19033, in the heart of Delaware County.

Question 44

What areas do you serve?

Accepted Answer

We serve all of Delaware County including Folsom, Springfield, Swarthmore, Wallingford, Media, Ridley Park, and surrounding towns.

Question 45

Is there parking?

Accepted Answer

Yes, free parking is available at our facility.

Question 46

What are your hours?

Accepted Answer

Monday-Friday 7am-7pm. Saturday-Sunday: Boarders 9am-4pm, Daycare 10am-3pm.

Frequently Asked Questions

Grooming Questions

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